dog69 Platform Privacy Notice

This page describes what we collect when you use dog69 and how we keep that data protected. We at dog69 take privacy seriously and comply with applicable data-protection standards when handling your personal information. We collect data only to deliver our service, process your payments, verify your account, and communicate with you about your account or our offerings.

We understand that you trust us with sensitive details — your identity, payment methods, account activity, and gaming history. We do not sell your data to third parties. We use your information only to operate dog69, comply with legal obligations, and improve our service. This notice explains what information we collect, who may access it, how long we retain it, and what rights you have regarding your data.

If you have questions about how we handle your information on dog69, or if you wish to exercise your rights (such as requesting access to your data or requesting deletion), contact our support team through live chat or email. Our contact details are provided at the end of this notice.

What Data We Collect on dog69

Account and Identity Information

When you register an account on dog69, we collect your name, email address, phone number, and date of birth. To comply with anti-money-laundering requirements and verify your identity, we also collect government-issued identification (such as a passport or national ID) and proof of address (such as a utility bill or bank statement). We store these documents securely and use them only for account verification and regulatory compliance.

We require this information to confirm that you are who you claim to be and to meet legal obligations in jurisdictions where we operate. Without complete verification, you cannot withdraw funds from dog69.

Payment and Transaction Data

When you deposit or withdraw funds on dog69, we collect transaction details including the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or other providers), the amount, and the date. We store this information to process your transactions, reconcile accounts, and prevent fraud. We do not store full payment card numbers; payment processors handle sensitive card data according to industry standards.

Your transaction history is linked to your dog69 account and is visible to you at any time through your account dashboard.

Gameplay and Account Activity

We record your betting and gaming activity on dog69 — including wagers placed, outcomes, cashback earned, tier status, and promotional participation. We use this data to calculate your loyalty tier, determine weekly cashback eligibility, track your account balance, and resolve disputes. This information is stored indefinitely as part of your account record on dog69.

Technical and Device Information

When you access dog69, our servers log your IP address, browser type, device type, operating system, and access time. We use this information to prevent fraud, detect unauthorized access attempts, troubleshoot technical issues, and improve our platform. We may also use cookies or similar tracking technologies to remember your login preferences and enhance your experience on dog69.

Communication Data

If you contact our support team on dog69 — via live chat, email, or other channels — we record your message and our response. We use this information to resolve your issue, improve our support process, and train our team. Chat and email records are retained in your account for reference and are accessible to you at any time.

How We Use Your Data and Who We Share It With

Our Primary Uses of Your Data on dog69

We use your data primarily to deliver dog69's services. Specifically, we:

• Process your account registration and identity verification.
• Manage your deposits, withdrawals, and balance on dog69.
• Calculate your loyalty tier, weekly cashback, and promotional eligibility.
• Record your betting and gaming activity to settle your account and resolve disputes.
• Detect fraud and prevent unauthorized access to your dog69 account.
• Comply with legal and regulatory obligations in our operating jurisdictions.
• Respond to your support inquiries and communicate service updates.

Third Parties and Service Providers

We engage third parties to assist with dog69 operations. Payment processors handle your deposit and withdrawal transactions; they receive only the information necessary to process payments (amount, payment method, transaction reference). These processors are contractually required to protect your data and use it solely for payment processing.

We may also work with data-hosting providers who store dog69's databases and backups. These providers are located in various jurisdictions (which may include countries outside your own). Your data may be stored on servers in the European Union, Southeast Asia, or other regions depending on our infrastructure choices. By using dog69, you consent to your data being stored and processed in these locations.

We do not sell your personal data to advertisers, brokers, or other third parties. We may disclose your data if required by law (such as a court order or government request) or to comply with anti-money-laundering regulations. We will not voluntarily share your data except as described in this notice.

Data Retention on dog69

We retain your account information indefinitely while your dog69 account is active. If you request account closure, we delete personal data (name, address, phone number) but retain transaction records as required by anti-money-laundering laws and financial regulations. Transaction records are typically retained for five to seven years after account closure.

Your Rights Regarding Your Data

You have the right to request access to all personal data we hold about you on dog69. You may also request that we correct inaccurate data or delete data we no longer need (subject to legal retention requirements). To exercise these rights, contact our support team. We will respond to your request within thirty days.

You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We encourage you to contact us first so we can address your concerns directly.

Security and Data Protection on dog69

We use industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Your password is hashed using secure algorithms; we do not store plain-text passwords. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.

However, no online service is completely secure. We recommend using a strong, unique password on dog69, enabling two-factor authentication if available, and never sharing your login credentials. If you suspect unauthorized access to your dog69 account, change your password immediately and contact our support team.

Updates to This Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through your dog69 account. Your continued use of dog69 after an update constitutes acceptance of the revised notice.

Contact Us About Your Privacy

If you have questions about how we handle your data on dog69, or if you wish to exercise your privacy rights, contact us:

• Live Chat: Access our support team through your dog69 account dashboard during service hours.
• Email: Submit data access or deletion requests via email to our support address listed in your account.
• Regional Offices: Members based in Jakarta, Surabaya, Bandung, Medan, and Semarang can contact our regional support for assistance.

We are committed to protecting your privacy and operating dog69 in a transparent, compliant manner. This privacy notice reflects our current practices and applies to all members using dog69 services where they are available by law.